Privacy Information

RMA Policy - Return Merchandise Authorization

All RMA's must be pre-authorized by customer service personnel and accompanied by a corresponding RMA number and completed RMA form. Certain conditions MUST be met before we will issue an RMA number.

The first thing to do is contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email info@draganfly.com and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.

WARNING: If you send in your product without prior authorization we will not repair your product! Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here. DO NOT, UNDER ANY CIRCUMSTANCE, RETURN ANY ITEM, FOR ANY REASON, WITHOUT GETTING PRIOR AUTHORIZATION! UPON OUR AUTHORIZATION WE WILL ISSUE YOU AN RMA NUMBER.

Track your RMA

To inquire about a return you sent in with your authorized RMA number please contact us at 1-800-979-9794 (international 1-306-955-9907) or email info@draganfly.com with your RMA number in the subject line.

RMA Procedures:

1. Defective Item
2. Repair Required

A. Defective Item:

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. If you have received an item that you believe is defective please follow the directions below:
   1. Read the manual or any instructions that have come with the item and follow any suggestions it provides.
   2. Phone or email us and, depending on the product, we may go through some troubleshooting with you.
3. If the item is found to be defective and it has been less than 30 days since the purchase date we may replace the product.
4. The return must be well-packed in its original packaging and sent back via a trackable method. You are responsible for the initial return shipping cost. In certain cases we may issue you a credit or refund for your return shipping cost (please FAX or email a copy of the shipping receipt to us along with your original order number and RMA number). If the item is lost or damaged in shipping we cannot be held responsible so please purchase insurance.
5. When we receive the defective item we will inspect it and replace or repair the product.
6. We will notify you by telephone or email when the item has been received, inspected, and reshipped. Please note that we accept and work on orders, repairs, and returns in the order that we receive them. Thank you for your patience.

B. Repair Required:

1. Contact us by phone 1-800-979-9794 (international 1-306-955-9907) or email and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.
2. If your product requires repair please email and one of our technicians may be able to go through some troubleshooting with you. If it is determined that the product needs to be returned to us for repair, we will issue you an RMA number.>
3. You are responsible for shipping the return to us and for the shipping cost to send it back to you. If we incur any costs upon delivery, they will be charged to you as well.
4. Upon receipt of the item we will examine the problem and determine what repairs are needed. At that point we will contact you by telephone or email to let you know what the approximate repair charges will be. If you approve of the charges we will go ahead and repair the problem and create a new order with the new fee.
5. We accept and work on orders, repairs, and returns in the order that we receive them, so there is no guaranteed time frame for completing your repair (we will do our best to get your item returned to you as soon as possible). Thank you for your patience.

Our RMA Policy was last updated August 26, 2008.